Appointments

Urgent Appointments

We offer same day appointments for acute problems booked on the day.  These can be booked by calling the practice at 8am on that day. 

These can be either

• face to face
• telephone
• Following a telephone triage appointment with a clinical team member a convenient face to face appointment can be arranged if needed

Following a telephone triage appointment with a clinical team member a convenient face to face appointment can be arranged if needed. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.  Our online appointment booking requires fixed time slots so these are reserved for face to face appointment booking at the moment. 

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01642 710748, Monday to Friday from 8am.
• Follow the link on your appointment reminder text message

Online Consultations

Online Consultations or e-consults are another way for you to contact the surgery.  

Online consults can be used to:

• Request sick notes / Drs letters
• Contact us about NON EMERGENCY medical problems
• Send clinical images
• Request non repeat prescriptions
• Send administration queries / requests

These requests are reviewed by practice staff every working day and we will respond within 48 hours.

Home visits

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Practice Extended Hours ( Better Access)

These appointments can be made at the desk or by telephone Monday to Friday after 8.30am

Evening and weekend appointments

Stokesley Surgery is currently participating in the Better Access appointments being offered across the area. Numerous clinics are held throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and 9am–5pm on Saturdays. These appointments are manned by local GPs, nurse practitioners, physiotherapists, pharmacists, nurses and healthcare assistants.  These appointments are at GP practices in the area and the Friarage Hospital in Northallerton.  This is not a walk in service so please speak to one of our reception team for more information on how to book these.

Clinical Rota

Our Clinical Staff work on the following days: